Privacy Policy
squadvplumbing.com (the “Website”) is a website owned by Squad V Plumbing Inc., located in Edmonton, AB (the “We”, “Us” or “our”).
We want you to understand how we use the information that you provide to us. This Privacy Policy sets out how we obtain and use the “Personal Information” which you provide us. Personal Information may include your name, address, telephone number, email address, and other data which may directly or indirectly identify you.
As the legal environment, technology, and operations change, it may become necessary for us to make changes to this Privacy Policy and all such changes will be posted on the Website.
How We Gather Information
We may gather Personal Information through the Website in several different ways:
- Through our Website contact forms and quote requests;
- Through your orders of products and/or services;
- Through providing support to our customers and/or potential customers;
- Through your payment to third-party payment processors which we use.
Other Information
We also gather other information (“Other Information”), which cannot identify you unless it is used in conjunction with actual Personal Information. For example, we may collect your computer's Internet Protocol address (i.e. IP address), browser type, browser version, the pages of our Website that you visit, and the time and date of your visit. We use this information to help diagnose problems and administer the Website.
Use of Personal Information
We may use the collected Personal Information for various purposes including:
- To provide and maintain our Website and to provide you with our plumbing, heating, and gas services.
- To notify you about changes to our services.
- To provide customer support.
- To detect, prevent and address technical issues.
- To provide you with news, special offers and general information about other services similar to those you have already enquired about.
Service Providers
We may employ third party companies and individuals to facilitate our Website and business ("Service Providers"), such as Google Analytics, to assist us in analyzing how our Website is used. These agents have access to user and customer information as required in order to help them perform their functions on our behalf, but they are not allowed to use that information for any other purpose.
Analytics & Advertising
We may use third-party Service Providers to monitor and analyze the use of our Website, such as Google Analytics. Google uses the data collected to track and monitor the use of the Website. You can opt-out of having made your activity available to Google Analytics by installing the Google Analytics opt-out browser add-on.
Users Must be Age of Majority
Persons under the age of majority in their jurisdiction must ask their parents or legal guardians for permission before sending any information about themselves to us via the Website.
Use of Personal Information for Marketing
We may use your Personal Information to contact you with newsletters or promotional materials. You may opt out of receiving these communications at any time by following the unsubscribe link or by emailing us at info@squadvplumbing.com.
Cookies
We use cookies and similar tracking technologies to track the activity on our Website. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies, however, some portions of our Service may become unavailable.
Transfer of Customer Information
If Squad V Plumbing Inc. transfers or divests its business assets, customer information may be transferred as one of these business assets. We will provide notice before your Personal Information is transferred and becomes subject to a different privacy policy.
Release of Information When Required
We may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date below.
How to Contact Us
If you have any questions about this privacy statement, please contact us at:
Squad V Plumbing Inc.
Email: info@squadvplumbing.com
The foregoing policies are effective as of February 2025.
Last updated: February 2025
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